The Client-Centred Practice for Lawyers and Paralegals (REPLAY)

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Date(s) - May 23, 2023
9:00 am - 12:00 pm



The Client-Centred Practice for Lawyers and Paralegals (REPLAY)


Tuesday, May 23, 2023 (9:00 a.m.–12:00 p.m.)

Approved for LAWPRO Risk Management Premium CreditCPD EDI Accredited

CPD Hour(s)*

0 Substantive
2 h 30 m Professionalism
30 m EDI Professionalism


View this webcast-only program from your home or office computer


The past 10 years have changed your delivery of legal services with updates in communication technology, the online marketplace, automation in practice management and a faster pace of your work life. When your clients have a choice about how to meet their legal needs, what can you do to make sure your offerings remain viable for them? Our presenters give you strategies to be a successful service provider through the design and implementation of a “client-centred practice”.

  • Learn what a client-centred practice is, and how it can benefit your law or paralegal practice
  • Obtain tips from experienced practitioners who have benefited from a client-centred approach
  • Understand the connection between equality, diversity, and inclusion and optimizing your client’s experience with you and your staff
  • Develop strategies for balancing client needs with practitioner and practice health


This live webcast replay contains an online chat feature that allows you to view the previously broadcast program and interact, share ideas, and exchange comments with fellow registrants online.

Remember: Your CPD hours must be entered into the LSO Portal. Register for an account and log your CPD hours at

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