The Art of Effective Client Communication

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Date(s) - November 7, 2023
9:00 am - 12:00 pm

Donald Lamont Learning Centre


The Art of Effective Client Communication


Tuesday, November 7, 2023 (9:00 a.m.–12:00 p.m.)

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CPD EDI Accredited
CPD Hour(s)*
0 Substantive
2 h 30 m Professionalism
30 m EDI Professionalism
  • Jonathan Kulathungam,

    Teplitsky LLP

Client service and communication remains a perennial problem and the largest source of complaints and claims against legal professionals. So, even if this topic seems pretty simple, it deserves your attention. Take some time to ensure your professional practices are proper. The dividends will be compliance, satisfied clients, and the potential for growth of your business won through your solid reputation.

  • Know the difference between listening to and hearing your client’s story
  • Ensure you are facilitating justice rather than imposing your own perspective
  • Find out about useful and innovative solutions to ensure the best communication channels
  • Protect yourself against complaints and claims

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